At Inam Carpets, your satisfaction is our priority. We understand that a carpet is a significant investment for your home, and we want you to be completely happy with your choice. Our policy is designed to be fair, transparent, and easy to follow.
1. Shipping & Delivery
We strive to get your premium floor coverings to you as quickly and safely as possible.
Showroom Pickup (Free): You are always welcome to collect your order directly from our showroom in Saddar, Rawalpindi.
Local Delivery (Rawalpindi/Islamabad): We offer specialized handling and delivery within the twin cities, typically within 24–48 hours.
Nationwide Shipping: For customers outside the twin cities, we ship via traceable, high-quality courier services.
Timeline: Estimated delivery is 3–7 working days.
Tracking: Once your order is dispatched, we will provide a tracking number via WhatsApp or Email.
Inspection upon Receipt: We strongly recommend inspecting the packaging upon delivery. If the external packaging is significantly damaged, please note it with the courier and contact us immediately.
2. Returns & Exchange Eligibility
We accept returns and exchanges under the following conditions:
Timeframe: Returns or exchanges must be initiated within 7 days of purchase or delivery.
Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
Non-Returnable Items:
Custom-sized or personalized carpets made specifically for your space.
Items purchased during clearance sales or under special discount offers.
Carpets that show signs of wear, stains, or damage after delivery.
3. How to Initiate a Return or Exchange
Reach out via WhatsApp at +92 316 6222264 or email us at info@inamcarpets.com. Provide your invoice number and the reason for the return.
Properly roll and wrap the carpet in its original plastic/protective packaging. Inadequate packaging that leads to damage during transit will void the return.
Send the item via a traceable courier service at your own expense to our address: Inam Carpets, Saddar, Rawalpindi. Ensure you keep the tracking receipt.
4. Refunds & Fees
Refund Processing: Once we receive and inspect the item, we will process your refund within 7–10 working days.
Deductions:
Initial delivery charges paid at the time of purchase are non-refundable.
A restocking fee may apply if the item requires professional re-cleaning or specialized re-rolling.
Original Payment: Refunds will be issued back to the original payment method or via bank transfer, as agreed upon.
5. Damaged or Defective Items
In the rare event that you receive a defective item or a carpet that does not match your order:
Take clear photos of the defect immediately.
Contact us within 24 hours of delivery.
We will arrange for a replacement or a full refund (including shipping costs) at no extra charge to you.
Contact Us
For any further queries regarding your order or our policies, our dedicated customer service team is here to help.
Inam Carpets Customer Care Location: Saddar, Rawalpindi, Punjab
WhatsApp/Phone:+92 316 6222264
Email:info@inamcarpets.com
